STEP 1: Go to the Octopus Energy website and log into your account
Download your smart meter data
If you are an Octopus Energy customer and you already have a smart meter installed in your home, you are able to download your smart meter today! Just follow the instructions below.
If you do not yet have a smart meter, we have prepared a simple guide on how to get one.
As far as we are aware no other energy supplier in the UK offers the ability for customers to download their own smart meter data. How frustrating! We are working on a solution that will allow people to get access to their smart meter data via our website - sign up to our newsletter to stay informed.
STEP 2: Select the energy account for which you wish to download smart meter data (you may have more than one)
STEP 5: You will be able to find the data file in your "download folder" with the name "consumption.csv". Copy or attach this file into an email and send it back to us!
STEP 3: Select the "My Energy" tab on the left and scroll to the bottom of that page to the smart meter download tool. Change the date to at least a year prior to the current date and the tool will start loading your smart meter data.
STEP 4: The data generation can take up to a minute. Once it is completed the button will turn bright pink and you will be able to download your smart meter data.