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Terms and conditions

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Who we are
We are SmartShift Energy Ltd (Company Number: 15474209) ('we', 'our', 'us') and we operate under the trading name SmartShift. These Terms and Conditions ("T&Cs") govern your use of the SmartShift website and services (collectively, the "Service") operated by SmartShift Energy Ltd. 


By using our Service, you accept these T&Cs in full. We regularly review our T&Cs and will notify you of any significant changes. The latest version will always be available on our website.


These T&Cs were last updated on 26 February 2025.


Getting in touch
For any questions, please contact us however you prefer:

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Service description
SmartShift provides an online comparison service for smart electricity tariffs. Our Service allows you to:

  • Compare electricity tariffs based on your smart meter data;

  • View personalised recommendations.

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To provide these services, we work with a trusted third party provider to access your smart meter data, following your provision of consent.


User registration
To use certain features of our Service, you must submit some personal information and details on your home. We require that you:

  • Be at least 18 years old;

  • Be a resident of the United Kingdom;

  • Provide accurate, current, and complete information.

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Smart meter data access
To provide personalised tariff comparisons, we require access to your smart meter data. This access is:

  • Provided through our trusted partner, who obtain the data from the Data Communications Company (DCC), the regulated company responsible for managing GB smart meter data;

  • Subject to your explicit consent;

  • Used only for the purposes specified in our Privacy Policy;

  • Secured and protected in accordance with data protection laws.

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You may withdraw your consent for smart meter data access at any time, but this may limit our ability to provide you with personalised comparisons.


Your obligations
You agree to:

  • Provide accurate and complete information when using our Service;

  • Use the Service only for lawful purposes;

  • Not attempt to gain unauthorised access to our Service or systems;

  • Not interfere with or disrupt the operation of our Service;

  • Not use our Service in any way that could damage, disable, or impair it.

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You acknowledge that:

  • The accuracy of our comparisons depends on the accuracy of the information you provide;

  • We rely on data from third parties, which may not always be complete;

  • Tariff availability and prices may change before you complete a switch.

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Intellectual property
All content on our Service, including but not limited to text, graphics, logos, images, and software, is our property or that of our licensors and is protected by UK and international copyright laws.


You may:

  • View, download, and print pages from our website for your personal use;

  • Share and store content for your personal, non-commercial use.

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You must not:

  • Republish material from our website without attribution;

  • Sell, rent, or sub-license material from our website;

  • Reproduce, duplicate, copy or otherwise exploit material on our website for commercial purposes;

  • Redistribute content from our website, except for content specifically made available for redistribution.

Service availability and updates
We aim to ensure our Service is available 24 hours a day, but we do not guarantee:

  • Uninterrupted access to our Service;

  • That our Service will be error-free or free from viruses;

  • That defects will be corrected;

  • That results obtained through our Service will be accurate or reliable.

We reserve the right to:

  • Modify or withdraw the Service without notice;

  • Change these T&Cs from time to time;

  • Restrict access to some or all of our Service.

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We will try to give reasonable notice of any major changes to our Service or these T&Cs.


Liability
We provide our Service "as is" and do not make any representations or warranties about the accuracy, completeness, or suitability of the information and materials found or offered on our Service.


We will not be liable for:

  • Any indirect or consequential loss or damage;

  • Loss of data, profits, revenue, business, or opportunity;

  • Any loss or damage arising from your reliance on information obtained through our Service;

  • Any loss or damage arising from your inability to access our Service;

  • Any loss or damage arising from unauthorised access to or use of our servers.

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Nothing in these T&Cs excludes or limits our liability for:

  • Death or personal injury caused by our negligence;

  • Fraud or fraudulent misrepresentation;

  • Any matter for which it would be unlawful for us to exclude or limit liability.

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Third party links and resources
Our Service may contain links to third-party websites and resources. We:

  • Have no control over these websites and resources;

  • Are not responsible for their content;

  • Do not endorse them or their use.

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You acknowledge that:

  • We are facilitating switches to energy suppliers as an independent intermediary;

  • The contract for energy supply will be between you and the chosen supplier;

  • We are not responsible for the performance of any energy supply contract.

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Termination
We may terminate or suspend your access to our Service immediately if you:

  • Breach these T&Cs;

  • Fail to pay any amount due (if applicable);

  • Are suspected of misusing the Service;

  • Provide false or misleading information.

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Upon termination:

  • Your right to use the Service will cease immediately;

  • You must cease all activities authorized by these T&Cs;

  • Some sections of these T&Cs will continue to apply.

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General
These T&Cs constitute the entire agreement between us regarding your use of our Service.
If any part of these T&Cs is determined to be invalid or unenforceable, the remaining portions shall remain in full force and effect.


Our failure to enforce any right or provision of these T&Cs will not be considered a waiver of those rights.


We may assign our rights and obligations under these T&Cs without your consent to any subsidiary, affiliate, or successor.


Governing law and jurisdiction
These T&Cs are governed by and construed in accordance with the laws of England and Wales.


Any disputes arising under this policy will be resolved through the legal procedures applicable in England and Wales.

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